Become the professional travel compass for our teams!
Bring tourism knowledge to life!
At gevekom you are the central point of contact for our customer service teams in the Travel & Tourism area. Instead of classic project management, you fully focus on subject-matter expertise: you understand booking logics and travel processes, structure this knowledge and enable teams and managers to resolve customer issues confidently.
Who we are:
A dialog manufactory for customer service with 2,500+ team members – agile, warm, innovative and genuine "Family & Friends".
Your tasks:
- Building professional knowledge:
You acquire deep tourism-related process, product and service knowledge around tour operators, booking procedures and customer issues and develop into the central subject-matter contact person for our teams.
- Training & enablement:
You design and conduct trainings, workshops and sessions for agents, team leads and managers – practical, understandable and with a focus on real customer situations.
- Multiplicator role:
You prepare complex tourism content so that it can be applied safely across the board. In doing so, you ensure that knowledge is not only conveyed but truly understood.
- Quality & subject-matter reliability:
You help continuously improve the professional quality in customer service, identify knowledge gaps and derive appropriate training or coaching measures.
- Knowledge management:
You create, maintain and optimize training materials, process descriptions, FAQs, guidelines and knowledge base content related to travel and tourism topics.
- Interface to tourism clients:
You coordinate technical content, changes and new requirements with our tourism clients and translate them into clear, applicable information for our teams.
- Supporting managers:
You support team leads and operational responsables in classifying tourism topics professionally and guiding their teams safely through new processes or changes.
What you bring:
- Travel expertise
You bring very good experience in the travel or tourism industry – ideally as a tourism clerk, travel agent, travel consultant, or in a comparable professional role at a tour operator, travel agency, tour operator, mobility service provider or in tourism customer service.
- Professional reliability:
You understand tourism processes, customer issues, booking procedures and typical challenges in the travel environment and can explain them confidently.
- Training experience or talent:
You enjoy passing on knowledge, developing people and presenting complex content in an understandable way. Initial experience as a trainer, coach, multiplier or subject-matter contact person is a big plus.
- Communication skills:
You can communicate clearly, appreciatively and in a structured manner – both with operational teams and with managers and clients.
- Structure & initiative:
You work independently, recognize knowledge needs and drive topics forward proactively without losing sight of practical relevance.
- Language skills:
You communicate confidently in German and English so that you can work confidently with international teams and contacts.
- Digital affinity:
You are confident in working with digital tools, knowledge bases and training formats. Experience with tourism systems, booking platforms or
What to expect from us
- A real professional role with impact:
You will significantly shape how tourism knowledge is built, understood and applied in our teams.
- Proximity to exciting travel clients:
You will work closely with tourism clients and tour operators and be an important professional bridge between client, operations and our teams.
- Family & Friends:
A warm togetherness in which your opinion counts – we use first names from agent to CEO.
- Development & scope for design:
You will have the opportunity to actively shape training structures, knowledge processes and professional standards.
- Security & perspective:
A modern workplace at an innovative customer service provider with over 20 years of market experience.
- Fairness & transparency:
We remunerate based on objective, gender-neutral criteria. With us, your qualifications, experience and personality count – regardless of gender.
Are you excited to bring tourism knowledge to life and set our teams up strongly in terms of expertise?
Then we should definitely get to know each other.
Please send your application directly to bewerbung@gevekom.es
Please do not reply via the contact form. Thank you!
See you soon? See you soon!
Frank Wegner
Head of People & Happiness
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