Customer Experience Manager (m/f/d)

Customer Experience Manager (m/f/d)

Junior or Senior – depending on professional experience

Do you understand what customers really need, spot opportunities for improvement and want to turn good service into genuine enthusiasm?

Then we should get to know each other.

gevekom is a dialogue manufactory for passionate customer service. For almost 20 years we have stood for empathy, innovation and a familial togetherness. With over 2,500 colleagues in six countries, we rock the service for strong brands.

We are looking for a Customer Experience Manager in Mallorca who analyzes, further develops and sustainably improves customer experiences.

Whether you join us as a Junior or Senior depends on your professional experience, your know-how and the responsibility you want to take on.

Your tasks:

- Analyze and further develop the customer journey
- Identify optimization potential at all customer touchpoints
- Develop concrete measures for a better customer experience
- Evaluate customer feedback, metrics and quality data
- Support and manage customer experience projects
- Close cooperation with our clients and internal departments
- Support with presentations, workshops and concepts
- Monitor current trends and new technologies in customer service

As a Senior Customer Experience Manager you will additionally take on the strategic management of complex projects, advise our business partners and develop holistic customer experience concepts.

What you bring:

- initial or solid professional experience in customer experience, customer service, project management, consulting or quality management
- a good sense for customer needs, processes and service quality
- analytical thinking and the ability to derive concrete measures from data
- strong communication skills and a confident, personable manner
- a structured, independent and solution-oriented way of working
- enjoyment of projects and collaboration with diverse stakeholders
- digital affinity and interest in new service technologies

You don’t have to have modeled every customer journey perfectly. More important to us are your curiosity, your eye for improvements and your ambition to make customer service better every day.

What to expect:

- a modern workplace in Mallorca
- a Junior or Senior position matching your experience
- a lot of responsibility and room for development
- varied clients and exciting projects
- short decision-making paths and direct communication
- professional and personal development
- team spirit, humor and real gevekom moments
- employee discounts and joint events

Diversity at gevekom

Applications from all people are welcome – regardless of gender, age, origin, religion or sexual identity. Applications from people with disabilities are expressly encouraged and will be given preference if equally qualified.

Ready to turn customer service into genuine enthusiasm?

Then send us your CV to bewerbung@gevekom.es and feel free to include work samples or projects you are particularly proud of.

We are not looking for a perfect application folder, but for a creative person with ideas, energy and a real desire for marketing.

Please do not reply via the contact form. Thank you!

We look forward to you and your perspective on gevekom!