Help & Frequently Asked Questions

Yes, registration and posting classified ads are generally free for users.

Please check if your email and password are correct. Pay attention to case sensitivity. If you have just created your account, you must first activate your email address via the link in our confirmation email.

Just click on "Register" at the top right. You need to provide your name, a valid email address, and a password. Then confirm your email address via the link we send you.

Click on "Forgot password?" on the login page. Enter your email address and we will send you a link to set a new password.

If you delete your account, your email address will be blocked for 6 months for security reasons. During this time, you cannot register again with the same email address. This is to prevent misuse.

Go to "My Account" -> "My Data". There you will find the option to change your password.

If login fails, it could be due to several reasons:
1. Wrong password or email: Please check your input.
2. Account deleted: If you deleted your account yourself, recovery is not possible.
3. Account banned: Access is blocked in case of violations of our terms of use (e.g., duplicate accounts).
4. Email not confirmed: Please check your inbox for the confirmation code.

After logging in, go to "My Data". There you can adjust your name and change your profile icon and background color.

You can delete your account under "My Account" -> "My Data" at the very bottom of the page. Please note that this cannot be undone.

We ban accounts that violate our terms of use. The most common reason is the creation of multiple accounts by one person. Only one account is allowed per user.

The flags show other users which languages you can communicate in. You can set this under "My Data" -> "My Languages".

Under "My Data" at the very bottom you will find the "Delete Account" section. Please note that all your data and ads will be permanently deleted.

Please read our terms of use.
For example:
No reference to Mallorca
Unfair advertising
Multi-level marketing
Broker solicitation

That's of course annoying when the listing doesn't go live immediately. Usually it's due to one of these small issues:

More details, please:
If the text is very short, the listing often seems incomplete. Just write a few more sentences about what exactly you're offering – that also builds more trust with interested people.

Appropriate wording:
We value a polite tone. Inappropriate expressions or swear words unfortunately don't belong in a professional listing.

Good clarity:
So that everyone can really find and understand your offer, clear language without a strong dialect is important. That also makes search work much better for other users.
Do not write your text ONLY IN UPPERCASE. That looks like "shouting".

Just adjust the listing briefly and it will probably work on the next try!

One is enough:
If you list the same item or the exact same service multiple times (even in different categories), it will be detected as a duplicate. The goal is to prevent the search from being flooded with identical results. It may also be that your item is included in another listing as part of a bundle.

Old listing still active:
If you deleted a listing to immediately repost it identically, the system often recognizes the similarity again. It's usually better to simply edit or update the existing listing.

Too much similarity:
If the texts and images of two different listings are almost identical, the newer one is often rejected. Each listing should really describe a unique offer.

Tip:
Just take a quick look in your profile to see whether the offer might already be online. If not, change the text or the images a little, and it will probably work on the next try!

Clear language choice: So that everyone can find and understand your offer, your listing must be written entirely in one language. You can choose between German, Spanish, or English.

No language mixing: A mix of different languages within a listing or the use of other languages is unfortunately not permitted. This often leads to misunderstandings and makes searching difficult for other users.

Our tip: Simply choose one of these three languages for your entire text. Once you’ve adjusted it, you can repost the listing right away!

To ensure fairness on our marketplace, we want to prevent what's known as "pushing" (constantly deleting and relisting identical listings to get back to the top).

Don't worry: as soon as you deactivate your listing, it becomes invisible to other users — just like a deletion. Do you only want to adjust details such as text, images, or the price? Simply use the "Edit" function.

Deactivated listings will be automatically and permanently deleted from our system after a short period.

You can renew each ad for free every 7 days to push it back to the top. Additionally, there is a limit of 10 renewals per 24 hours for your entire account.

If you change the title, text, price, or upload new images, our team must ensure that the content still complies with our guidelines. Your ad will briefly go into "Waiting for approval" status.

Yes! If you only change the order of images or delete images, your ad remains active. Only if you upload *new* images is a re-review necessary.

If you select "To give away" for the price (or set the price to 0), your ad will be specially marked. This is ideal for quickly getting rid of things you no longer need.

You can change the layout of the results using the icon on the far right of the search bar. The **Gallery View** (Grid) shows large images and is ideal for browsing. The **List View** is more compact and shows more details at a glance. Your setting will be saved.

A Top Ad slot is a booked space where you can place one of your ads. This ad will then appear highlighted and always at the top of the category.

Yes! That is the big advantage. You can move another of your active ads into the slot at any time. The old ad will then become a standard ad again.

The slot is deactivated and your ad appears again as a normal standard ad. There is no automatic renewal (no subscription).

The 12-month Premium partnership currently costs €75 incl. VAT – that's only a little more than €6 per month.

Always meet in person in a public place. Do not ship goods before you have received the money. Be suspicious of offers that sound too good to be true.

You can upload up to 50 images per listing. The first image will be displayed as the main image in the listing. You can also move the images by drag & drop.

We support JPG, PNG, and WebP. The maximum file size is 12 MB per image. For optimal display, we recommend landscape images with at least 1280x1024 pixels.

Simply by drag & drop: Click on an image, hold the mouse button, and drag it to the desired position. The image in the first position is your cover image.

Please check if your images are in JPG, PNG, or WebP format and not larger than 12 MB. Sometimes reloading the page or trying a different browser helps.

If a name or title is crossed out, it means the content is no longer available.

• Username crossed out: The user has deleted their account or has been suspended. You can no longer send them messages.
• Ad title crossed out: The ad has been deleted or deactivated.

Open the chat with the user. Click on the menu (three dots) in the top right corner and select "Delete dialog". This will remove the entire chat history from your mailbox.

Yes, you will receive an email notification as soon as a new message arrives in your mailbox.

Currently, sending images via the mailbox is not supported. Please use email or WhatsApp for this after establishing initial contact.

If you no longer wish to receive messages from a user, open the chat, click the menu in the top right corner, and select "Block user".

Messages are stored permanently as long as your account is active. You can delete old conversations yourself at any time.