Customer Service Expert (m/f/d) wanted for an exclusive fashion network!

Customer Service Expert (m/f/d) wanted for an exclusive fashion network!

Become the voice for premium fashion & lifestyle at gevekom!

Imagine:
You are the first point of contact for fashion enthusiasts in one of Europe’s most exclusive shopping communities. In this “Members-only” environment you turn every request into a real “wow moment.” With your warmth and empathy you advise members on high-end brands, current trends and exclusive orders – whether by phone, email or chat. You give our customers confidence and ensure that the service is as first-class as the designer fashion itself.

Sounds like your new favorite job? Then we should get to know each other!

Who we are:
Hey, we are gevekom – a dialogue manufactory for passionate customer service. Since 2006 we have been steadily growing and setting standards with over 2,500 employees in six countries. With us you are not a number, but part of an appreciative community. For our new partner in the premium fashion & lifestyle sector we are now looking for reinforcement!

What defines us:
Agility, innovation and lots of team spirit! We love what we do and rely on modern ways of working, family-friendly structures and individual development opportunities. Your family’s well-being is a top priority for us.

What to expect with us:
- Flexibility: Work 100% from home – exactly how it fits your life and your family!
- Welcome bonus: Your start with us is celebrated with an attractive bonus.
- Development: Benefit from individual training opportunities and grow with us.
- Team events: We celebrate cohesion – experience exciting events within the gevekom family.
- Benefits: Numerous extras, such as supplementary insurance or events that enrich your everyday life.

Your tasks:
- You are the competent and friendly voice for inquiries within a closed premium shopping portal.
- You advise members on exclusive deals, designer brands and the special status of their membership.
- You provide empathetic support for ordering processes, returns and deliveries via phone, email or chat.
- You find individual solutions so that every member feels exceptionally well cared for.

What you bring:
Genuine joy in interacting with people and a heart for excellent service.
Very good German skills (written and spoken) – Italian or English skills.
Strong communication skills and the ability to advise customers respectfully.
Confident PC skills and basic technical understanding.

Initial experience in customer service is nice to have, but not required – we will support you at the start!

Are you ready for your new adventure in the world of fashion? If you would like to become part of our gevekom family, we are very much looking forward to your application! Just send us your CV to bewerbung@gevekom.es or apply directly at www.gevekom.com.

Please do not reply via the contact form. Thank you!

See you soon! Your recruiting team at gevekom