Customer Service Expert (m/f/d) Shift up a gear for Bike24!

Customer Service Expert (m/f/d) Shift up a gear for Bike24!

Become the voice of cycling & passion at gevekom in Spain!

Imagine:
You are the first contact for cycling enthusiasts in one of Europe’s most dynamic bike communities. In this sporty environment you turn every concern into a real "stage win." With your warmth and expertise you advise our customers on high-end components, the latest e-bike trends and complex orders – whether by phone, email or chat. You give our customers the confidence for their next tour and ensure that service runs as smoothly as a freshly oiled chain.

Sound like your new favorite job? Then we should get to know each other!

Who we are:
Hey, we are gevekom – a dialogue manufactory for passionate customer service. Since 2006 we have been growing steadily and set standards with over 2,500 employees in six countries. With us you are not a number but part of an appreciative community. For our partner Bike24 we are now looking for reinforcement to cross the finish line with us!

What defines us:
Agility, innovation and plenty of team spirit! We love what we do and rely on modern ways of working, family-friendly structures and individual development opportunities. Your family's well-being is our top priority – we have your back so you can fully pedal.

What to expect from us:
- Flexibility: Work 100% from home (in Spain) or hybrid at our Palma location – whatever fits your life and your "training"!
- Welcome bonus: Your start with us is celebrated with an attractive bonus.
- Development: Benefit from individual training opportunities and grow beyond yourself with us.
- Team events: We celebrate cohesion – experience exciting events within the gevekom family.
- Work-life balance: Flexible working hours and additional vacation days for your recovery after the mountain stage.
- Benefits: Numerous extras, such as private supplementary insurance (Sanitas) or exclusive events that enrich your everyday life.

Your tasks:
- You are the competent and friendly voice for inquiries about Bike24's assortment.
- You advise customers solution-oriented on bicycle parts, accessories and technical equipment.
- You provide empathetic support for order processes, complaints and delivery status via phone, email or chat.
- You find individual solutions so that every customer experiences the perfect "flow."

What you bring:
- Genuine joy in interacting with people and a heart for excellent service.
- A great passion for bicycles and cycling (whether MTB, road bike or city bike).
- Very good German skills (spoken and written) – English skills are a wonderful plus for our international team!
- Strong communication skills and the ability to advise customers respectfully and knowledgeably.
- Confident PC skills and a basic technical understanding.

Are you ready for your new adventure in the world of cycling? If you'd like to become part of our gevekom family, we are very much looking forward to your application!

Just send us your CV to bewerbung@gevekom.es or apply directly at www.gevekom.com.

Please do not respond via the contact form. Thank you!

See you soon!
Melissa Kaiser
Recruiter