Be the voice of one of the largest mobility companies in Germany – at gevekom!
Imagine this:
You are the first voice travellers hear – their reliable point of contact for all questions and concerns about rail travel. With your feel for people, your clear communication and your solution-oriented thinking, you ensure that our customers feel that they are in good hands – whether with simple information or in challenging situations.
You think along, act with foresight and make our service tangible.
Sounds like you? Then we get on board together.
Who we are:
Hey first of all, we, gevekom, are a dialogue manufacturer for passionate customer service. Doesn't mean anything to you? Never mind. In plain German, we are a contact center – the backbone of many well-known companies. Whether Thalia, Breuninger or Zalando - there is a good chance that you have already talked to us without knowing it.
Our work style? Fully agile, innovative and (of course) quality-conscious – always with a pinch of humour! Since our start in 2006, we have continued to grow steadily. Today, more than 2,500 team members rock customer service for over 80 well-known partners from industries such as travel, automotive, e-commerce, fashion, retail and delivery services.
Our locations? Germany, Spain, Serbia, Bosnia, North Macedonia and Bulgaria.
Family-friendliness is very important to us - and have already received awards for it. Because the most important thing with us is you.
This is what you can expect from us:
Welcome bonus: Your start with us will be celebrated - with 2,025 € gross on top!
Flexibility for your everyday life: After the induction, there is the possibility of hybrid working and home office options are also available with us, logo.
Individual training: We promote what strengthens you – through tailor-made training.
Growing together: We are a team that looks out for each other. At the latest at our team events, where we boost the team spirit mightily.
Plus point benefits: More than 25 goodies that sweeten your everyday work are on top! Talk to us about it.
Your tasks:
You are the first point of contact for customer inquiries about rail travel - friendly, professional and solution-oriented.
You answer inquiries by phone or in writing – in German and English.
You make sure that every customer takes away a positive experience – no matter how complicated the question is.
What you bring to the table:
Enjoyment of customer contact and a service-oriented attitude
Very good knowledge of German (English is an advantage)
Willingness to familiarize yourself with the world of our mobility partner and to provide competent advice to travelers
Good PC skills and a quick grasp of things
Flexibility for shift work and willingness to work weekends and holidays
Strong communication skills, team spirit and a reliable way of working
Hey, still here?
If you've made it this far, we seriously wonder why we didn't meet a long time ago. Because if this sounds like you up there, we look forward to receiving your application!
Send us your application to bewerbung@gevekom.es or directly via our homepage
www.gevekom.com
See you? See you!
Your recruiting team from gevekom
