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Call Center Agent (m/f/d)

Published: 04.05.2021
Visits: 334
Original German. This ad has been automatically translated.

Call Center Agent (m/f/d)

Your new job - guaranteed future-proof!

Whether young or old, experienced in the industry or a lateral entrant – we welcome you.

Avedo is one of Germany's leading dialogue marketing specialists with 16 call centers in Germany and Europe. The Palma site has been part of the group of companies since 2014 and offers customer support for well-known companies in the fields of telecommunications, e-commerce and insurance. To strengthen our team, we are looking for you full-time or part-time as a call center agent in full-time or part-time!

Our recruitment process is currently taking place digitally, so that we can get to know each other flexibly during this time.

This is what we offer:
• Permanent employment full-time or part-time in a future-proof industry
• secure and seasonal income - on-time basic salary, plus respectable commissions
• Free private supplementary health insurance
• Professional trainers prepare you carefully for all tasks - of course paid for
• various development possibilities taking into account your potentials
• Extensive employee discounts at events, online shops, sports and .m.
• large company festivals and individual team events
• Employee recommendation program

Your tasks:
• Processing of customer concerns for a well-known telecommunications provider
• Expert support for commercial questions (e.g. billing and contract questions, relocation, phone number transfer, master data change, etc.)
• Documentation and data collection of customer information in the system
• Providing information on our client's products, prices and tariffs
• Friendly and professional customer support through active listening
• Ensuring customer loyalty, customer satisfaction and the quality requirements of the client
• Factual and follow-up of the telephone calls

Here's how you are:
• Service- and customer-oriented thinking and action
• Strong service awareness and reliability
• good knowledge of German in words and writing
• ideally basic understanding for customer loyalty and sales - no commercial training necessary!
• Safe handling of PC applications (e.B MS Office) is an advantage
• High level of self-motivation, commitment and responsibility
• Pleasure in contact and communication as well as a pronounced service mentality
• Empathy and social competence for optimal assessment of the customer

Is that what you were looking for? Then become part of Avedo Palma!
You do not currently have any application documents at hand? - No problem! Because in order to get to know you for the first time, we only need your name, your phone number and e-mail.
Write us a message or submit directly to in just 3 minutes

We look forward to meeting you!


All designations are aimed at all genders.

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